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Community trigger

Responding to and tackling anti-social behaviour (ASB) continues to be a key priority for all community safety partners in Derbyshire.

We are working together to bring to justice those causing anti-social behaviour and provide support for people affected by it.

We always strive to provide a high level of service, but recognise that there may be times when we don't get it quite right. This is where the Community Trigger comes in.

The Community Trigger

The Community Trigger gives people affected by ASB the right to request a review of their case, if their concerns have not been dealt with, or acted upon, and organisations have been unable to resolve the serious persistent, or targeted, anti-social behaviour successfully.

The Community Trigger is also known as an Anti-Social Behaviour Case Review.  The aim of the review is to see whether anything else can be done and possibly find solutions that may not have been considered before.

In Derbyshire, the Community Trigger process is managed by the local council on behalf of the other organisations that will be involved in the review, such as the police, local health teams and housing providers.

When to use the Community Trigger

You can use the Community Trigger if:-

  • you have reported three or more related incidents of anti-social behaviour, within the last six months

 It doesn’t matter who the anti-social behaviour has been reported to (the council, the police or your landlord), please use the Community Trigger application form on your local council website.

 You can apply for the Community Trigger on behalf of someone else, but you must provide their consent, with the application form.

When not to use the Community Trigger

The Community Trigger is not intended to be an alternative to the relevant organisation’s complaints procedure, which is designed to deal with complaints about individual officers, or services. 

The complaints procedure is appropriate for concerns such as:-

  • where staff have been rude or disrespectful to you
  • where staff have given inaccurate or misleading information
  • where staff have promised things, such as telephone calls or meetings, and have not delivered on these
  • where the organisation has failed to follow their policy and/or procedure

If you have followed the relevant organisation’s complaints procedure and you are still dissatisfied, you will be given information about the Local Government and Social Care Ombudsman, the Housing Ombudsman or the Independent Office for Police Conduct.

How to use the Community Trigger

In order to use the Community Trigger to request an Anti-Social Behaviour Case Review, you must complete the application form, which is available through your local community safety partnership:

We welcome the opportunity to review cases of anti-social behaviour, but Community Trigger applications may be rejected if they are thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious.

For more information, contact your local area:

Amber Valley Borough Council

Sally Price, Community Safety Manager

Town Hall

Ripley

Derbyshire 

DE5 3BT 

email: communitysafety@ambervalley.gov.uk

tel: 01773 841652

Bolsover District Council

ASB Team

Riverside Depot

Mansfield Road

Doe Lea

Derbyshire 

S44 5NY 

email: community.trigger@bolsover.gov.uk

tel: 01246 593056

Chesterfield Borough Council

Dianne Illsley, Community Safety Partnership Manager or
Jessica Maidens, Assistant Community Safety Officer

Town Hall

Chesterfield

Derbyshire

S40 1LP 

email: community.trigger@chesterfield.gov.uk

tel: 01246 959655 or 01246 959656

Derby City Council

Craig Keen, Community Safety Manager

Council House

Corporation Street

Derby

DE1 2FS 

email: craig.keen@derby.gov.uk

tel: 01332 643021

Derbyshire Dales District Council

Neighbourhoods Manager

Town Hall

Bank Road

Matlock

Derbyshire 

DE4 3NN 

email: communitytrigger@derbyshiredales.gov.uk

tel: 01629 761187

Erewash Borough Council

Community Safety

Town Hall

Ilkeston

Derbyshire

DE7 5RP 

email: communitysafety@erewash.gov.uk or communitytrigger@erewash.gov.uk

 tel: 0115 907 2274

High Peak Borough Council

Community Protection Officer

Buxton Town Hall

Market Place

Buxton

Derbyshire

SK17 6EL 

email: community.safety@highpeak.gov.uk

tel: 01298 28400

North East Derbyshire District Council

Community Safety

2013 Mill Lane

Wingerworth

Chesterfield

Derbyshire

S42 6NG 

email: communitytrigger@ne-derbyshire.gov.uk

tel: 01246 231111

South Derbyshire District Council

Claire Rawlins, Anti-Social Behaviour Officer or
Chris Smith, Communities Manager

Civic Way

Swadlincote

Derbyshire

DE11 0AH 

email: community.safety@south-derbys.gov.uk

tel: 01283 595798

Guidance for anti-social behaviour practitioners

The Derbyshire Anti-Social Behaviour Sub-Group has produced guidance for partners working together to tackle anti-social behaviour, setting out the processes and procedures partners will follow when receiving Community Trigger applications. The guidance is attached to this page.

Useful documents

Documents are published in either Portable Document Format (PDF) or standard Microsoft Office formats. You can download software to view these documents for free if you are unable to view them.