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Community trigger

Responding to and tackling anti-social behaviour (ASB) continues to be a key priority for all community safety partners in Derbyshire.

We are working together to bring to justice those causing anti-social behaviour (ASB) and provide support for people affected by it.

We always strive to provide a high level of service, but recognise that there may be times when we don't get it quite right. This is where the Community Trigger comes in.

The Community Trigger

The Community Trigger gives people affected by ASB the right to request a review of their case, if their concerns have not been dealt with, or acted upon, and organisations have been unable to resolve the serious persistent, or targeted, anti-social behaviour successfully.

The Community Trigger is also known as an Anti-Social Behaviour Case Review. The aim of the review is to see whether anything else can be done and possibly find solutions that may not have been considered before.

In Derbyshire, the Community Trigger process is managed by the local council on behalf of the other organisations that will be involved in the review, such as the police, local health teams and housing providers.

When to use the Community Trigger

You can use the Community Trigger if:-

  • you have reported 3 or more related incidents of anti-social behaviour, within the last 6 months

It doesn’t matter who the anti-social behaviour has been reported to (the council, the police or your landlord), please use the Community Trigger application form on your local council website.

You can apply for the Community Trigger on behalf of someone else, but you must provide their consent, with the application form.

When not to use the Community Trigger

The Community Trigger is not intended to be an alternative to the relevant organisation’s complaints procedure, which is designed to deal with complaints about individual officers, or services.

The complaints procedure is appropriate for concerns such as:

  • when staff have been rude or disrespectful to you
  • when staff have given inaccurate or misleading information
  • when staff have promised things, such as telephone calls or meetings, and have not delivered on these
  • when the organisation has failed to follow their policy or procedure

If you have followed the relevant organisation’s complaints procedure and you are still dissatisfied, you will be given information about the Local Government and Social Care Ombudsman, the Housing Ombudsman or the Independent Office for Police Conduct.

How to use the Community Trigger

In order to use the Community Trigger to request an Anti-Social Behaviour Case Review, you must complete the application form, which is available through your local community safety partnership:

We welcome the opportunity to review cases of anti-social behaviour, but Community Trigger applications may be rejected if they are thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious.

For more information, contact your local area:

Amber Valley Borough Council

Sally Price, Community Safety Manager
Town Hall
Ripley
Derbyshire
DE5 3BT
email: communitysafety@ambervalley.gov.uk
tel: 01773 841652

Bolsover District Council

ASB Team
Riverside Depot
Mansfield Road
Doe Lea
Derbyshire
S44 5NY
email: community.trigger@bolsover.gov.uk
tel: 01246 593056

Chesterfield Borough Council

Dianne Illsley, Community Safety Partnership Manager or
Jessica Maidens, Assistant Community Safety Officer
Town Hall
Chesterfield
Derbyshire
S40 1LP
email: community.trigger@chesterfield.gov.uk
tel: 01246 959655 or 01246 959656

Derby City Council

Craig Keen, Community Safety Manager
Council House
Corporation Street
Derby
DE1 2FS
email: craig.keen@derby.gov.uk
tel: 01332 643021

Derbyshire Dales District Council

Neighbourhoods Manager
Town Hall
Bank Road
Matlock
Derbyshire
DE4 3NN
email: communitytrigger@derbyshiredales.gov.uk
tel: 01629 761187

Erewash Borough Council

Community Safety
Town Hall
Ilkeston
Derbyshire
DE7 5RP
email: communitysafety@erewash.gov.uk or communitytrigger@erewash.gov.uk
tel: 0115 907 2274

High Peak Borough Council

Community Protection Officer
Buxton Town Hall
Market Place
Buxton
Derbyshire
SK17 6EL
email: community.safety@highpeak.gov.uk
tel: 01298 28400

North East Derbyshire District Council

Community Safety
2013 Mill Lane
Wingerworth
Chesterfield
Derbyshire
S42 6NG
email: communitytrigger@ne-derbyshire.gov.uk
tel: 01246 231111

South Derbyshire District Council

Claire Rawlins, Anti-Social Behaviour Officer or
Chris Smith, Communities Manager
Civic Way
Swadlincote
Derbyshire
DE11 0AH
email: community.safety@south-derbys.gov.uk
tel: 01283 595798

Community Trigger Monitoring Information

The 2019/20 Community Trigger monitoring information for each area in Derbyshire is detailed below:-

Amber Valley

Number of Community Trigger applications: 0
Number of applications that did not meet the threshold: 0
Number of ASB Case Reviews conducted: 0
Number of ASB Case Reviews where recommendations were made: 0
Number of Community Trigger appeals received: 0

Bolsover

Number of Community Trigger applications: 0
Number of applications that did not meet the threshold: 0
Number of ASB Case Reviews conducted: 0
Number of ASB Case Reviews where recommendations were made: 0
Number of Community Trigger appeals received: 0

Chesterfield

Number of Community Trigger applications: 0
Number of applications that did not meet the threshold: 0
Number of ASB Case Reviews conducted: 0
Number of ASB Case Reviews where recommendations were made: 0
Number of Community Trigger appeals received: 0

Derby City

Number of Community Trigger applications: 0
Number of applications that did not meet the threshold: 0
Number of ASB Case Reviews conducted: 0
Number of ASB Case Reviews where recommendations were made: 0
Number of Community Trigger appeals received: 0

Derbyshire Dales

Number of Community Trigger applications: 0
Number of applications that did not meet the threshold: 0
Number of ASB Case Reviews conducted: 0
Number of ASB Case Reviews where recommendations were made: 0
Number of Community Trigger appeals received: 0

Erewash

Number of Community Trigger applications: 2
Number of applications that did not meet the threshold: 1
Number of ASB Case Reviews conducted: 1
Number of ASB Case Reviews where recommendations were made: 1
Number of Community Trigger appeals received: 0

High Peak

Number of Community Trigger applications: 2
Number of applications that did not meet the threshold: 2
Number of ASB Case Reviews conducted: 0
Number of ASB Case Reviews where recommendations were made: 0
Number of Community Trigger appeals received: 0

North East Derbyshire

Number of Community Trigger applications: 0
Number of applications that did not meet the threshold: 0
Number of ASB Case Reviews conducted: 0
Number of ASB Case Reviews where recommendations were made: 0
Number of Community Trigger appeals received: 0

South Derbyshire

Number of Community Trigger applications: 1
Number of applications that did not meet the threshold: 0
Number of ASB Case Reviews conducted: 1
Number of ASB Case Reviews where recommendations were made: 0
Number of Community Trigger appeals received: 0

Guidance for anti-social behaviour practitioners

The Derbyshire Anti-Social Behaviour Sub-Group has produced guidance for partners working together to tackle anti-social behaviour, setting out the processes and procedures partners will follow when receiving Community Trigger applications. The guidance is attached to this page.

Useful documents

Documents are published in either Portable Document Format (PDF) or standard Microsoft Office formats. You can download software to view these documents for free if you are unable to view them.